Remote Alert LLC. Privacy Policy

Effective as of January 1, 2016

1 Key highlights of what you’re consenting to

By using or interacting with the Services, you are consenting to:

the use of cookies and other technologies;
the possible transfer of your information outside of the country where you live;
the collection, use, sharing, and other processing of your information; and
the public availability of your information and the controls over such information as described in Sharing information.

In each case, you consent to the processing of data by the entities described in the Remote Alert LLC., Agreement, Related Agreements and Attachments thereto. If you don't agree with the terms of this Privacy Policy, then please don't use the Service.

2 The information we collect

We may collect and store the following information—

2.1 Registration data

When you sign up for the Service, we ask you for information such as your safe word, email address, date of birth, gender, address, postal/zip code, and country; plus contact names and contact telephone numbers of those persons or entities, including police, fire or other municipal authorities that might be required for your use of the Service.

You may also choose to voluntarily add other information to your profile.

2.2 Usage, log data & cookies

When you use or interact with the Service, we may use a variety of technologies that collect information about how the Service is accessed and used. This information may include:

information about your interactions with the Service, and third party applications;
the details of your use of the Service and the date and time of your use;
alarm signal data generated through use of the Service;
technical data, which may include URL information, cookie data, your IP address, the types of devices you are using to access or connect to the Service, unique device ID, device attributes, network connection type (e.g., WiFi, 3G, LTE) and provider, network and device performance, browser type, language, information enabling digital rights management, and operating system.

The Service may integrate with third party applications. If so, we may receive similar information related to your interactions with the Service on third party applications, as well as information about your publicly available activity on the third party applications. We may use cookies and other technologies to collect this information.

2.3 Your mobile device

We may provide features that rely on the use of additional information on your mobile device or require access to certain services on your mobile device that will enhance your Remote Alert LLC. experience.

In particular:

Location: We will gather or use the specific location of your mobile device (by using, for example, GPS or Bluetooth) without first getting your explicit permission.
Contacts: We will not scan or import your contacts stored on your phone. We will only use the contact information provided by you via the Application which are required for your use of the Service.

2.4 Payment data

If you sign up for a Trial or sign up for the Service, your credit or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by us and/or the payment processors with which we work. We may also collect some limited information, such as your postal/zip code, mobile number, and details of your transaction history, all of which are necessary to provide the Service. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional payments required to continue using the Service using the information they’ve stored, and your card’s type, expiration date, and certain digits of your card number.

BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE REMOTE ALERT LLC., TO USE AND SHARE WITH THE ALARM CENTER, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO REMOTE ALERT LLC., EVEN IF SUCH INFORMATION IS COVERED BY LOCAL PRIVACY LAWS. YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE SERVICE AND ALSO AGREE THAT, BY ACCEPTING THIS PRIVACY POLICY, WHERE APPLICABLE AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY WAIVE YOUR RIGHTS UNDER SUCH PRIVACY LAWS WITH REGARD TO REMOTE ALERT LLC., AND THE ALARM CENTER, AND ANY TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE YOUR COUNTRY OF RESIDENCE. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH REMOTE ALERT LLC.

3 How we use the information we collect

Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information:

to provide, personalize, and improve your experience with the Service;
to ensure technical functionality of the Service, and to develop new products and services;
to communicate with you for Service-related or research purposes including via emails, notifications, text messages, or other messages, which you agree to receive and you further agree to accept any charges generated from such communications;
to enable and promote the Service and other services or products, either within or outside the Service, including features and content of the Service and products and services made available through the Service;
to process your payment or prevent or detect fraud;
to enforce this Privacy Policy, the Terms and Conditions of Use, and any other terms that you have agreed to, including to protect the rights, property, or safety of Remote Alert LLC., the Alarm Center, its users, or any other person, or the license protected content of the Application;
as otherwise stated in this Privacy Policy.

4 Sharing information

This section describes how the information collected or generated through your use of the Service may be shared by you or by us.

4.1 Sharing by Remote Alert LLC.

4.1.1 Service providers and others

We may from time to time share your information with service providers to perform functions and process user data and help provide our Services, consistent with this Privacy Policy. Where a third party processes user data on our behalf (e.g., a hosting service provider), it is subject to security and confidentiality obligations consistent with this Privacy Policy and applicable law. Where a third party processes user data on its own behalf, its processing is subject to its own Privacy Policy and applicable law.

4.1.2 Other sharing

In addition to the above, we may also share your information with third parties for these limited purposes:

to allow a merger, acquisition, or sale of all or a portion of our assets;
to respond to legal process (e.g., a court order or subpoena), if we believe in good faith that it is necessary to do so; to comply with requirements of mandatory applicable law; to protect the safety of any person; to protect the rights and property of Remote Alert LLC., its trusted business partners, or the Alarm Center, including to enforce the any terms that you have agreed to in the Agreement; and to address fraud, security, or technical issues;
to publish aggregate information about the use of the Application; and
to allow other companies such as trusted business partners of Remote Alert LLC., or the Alarm Center to use your information as specified in this Privacy Policy.

5 Transfer to other countries

Remote Alert LLC., may transfer, process and store information about our users on servers located in a number of countries. Accordingly, Remote Alert LLC., may share your information with other companies, such as trusted business partners of Remote Alert LLC., or the Alarm Center in order to carry out the activities specified in this Privacy Policy. Remote Alert LLC., may also subcontract processing to, or share your information with, third parties located in countries other than your home country. Your personal information may therefore be subject to privacy laws that are different from those in your country of residence.

6 Security

We are committed to protecting our users’ information. Your safe word protects your user account, so you should use a unique and strong safe word, limit access to your Mobile Device and browser, and log out after having used the Remote Alert LLC., Service. While we take data protection precautions, no security measures are completely secure, and we do not guarantee the security of user information.

7 Children

The Service is not directed to children under the age of 13. (In some countries, stricter age limits may apply.) We do not knowingly collect personal information from children under 13 or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, do not use the Service and do not provide any personal information to us. If you are a parent of a child under the Age Limit and become aware that your child has provided personal information to Remote Alert LLC., please contact us and you may request exercise of your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us.

8 Accessing and updating user information

You can view and amend much of the information we keep about you through the Application such as your safe word, email address, date of birth, gender, address, postal/zip code, and country; plus contact names and contact telephone numbers of those persons or entities, including police, fire or other municipal authorities that might be required for your use of the Service. You may not make any changes to your Service usage or alarm history data which may be kept by the Alarm Center, but which data is only saved for standard alarm/event handling and archiving purposes, and not to gather information on dating/location preferences or experience.

9 Changes to the Privacy Policy

Occasionally we may, in our discretion, make changes to the Agreements. When we make material changes to the Agreements, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Service or by sending you an email. In some cases, we will notify you in advance, and your continued use of the Service after the changes have been made will constitute your acceptance of the changes.

10 Information about cookies, other technologies and third-party data collection

This section describes use of cookies and other technologies.

10.1 What are cookies and other technologies?

A cookie is a small text file that is placed on your computer, mobile phone, or other device when you visit a website. The cookie will help website providers to recognize your device the next time you visit their website. There are other similar technologies such as pixel tags (transparent graphic images placed on a web page or in an email, which indicate that a page or email has been viewed), web bugs (similar to pixel tags), and web storage, which are used in desktop software or mobile devices.

There are also technologies such as mobile device identifiers and SDK integrations to help companies recognize your device when you return to an application or otherwise use the Service.

10.2 How we use cookies and other technologies

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them).

We also use mobile device identifiers and the other technologies for the purposes articulated in this Privacy Policy, for example to recognize your device when you return to the Application or otherwise use the Service.

10.3 Manage your cookie and other preferences

Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser’s preferences.

Please note that if you choose to block cookies, doing so may impair the Service or prevent certain elements of it from functioning.

You hereby consent to the use of the cookies and other technologies described above.

10.4 More information

For more information about the use of cookies and how to block them, visit allaboutcookies.org, youronlinechoices.eu (Europe), or aboutads.info/choices (United States).

Thank you for reading our Privacy Policy. We hope you enjoy the Remote Alert LLC Service.